Term and conditions by goodmorningvietnam

18/02/2020 05:46:PM

Make sure that you will read this document carefully before booking any services of Goodmorningvietnam
1.Booking
Making the Contract

Contract will be valid when we receives as below:
(a) The Tour confirmation confirmed by Customer
(b) The required deposit or full payment for the Tour is completed
All bookings must be made via the reservation form featured on our website or via email to the address info@goodmorningvietnam.com.vn

2. Payment
Deposits

Customer deposit of 20 % of the total cost of the Tour and related services is required upon booking confirmation.

Full Payment

Full payment for the Tour must be received no later than fifteen (15 ) days before the Customer’s arrival in Vietnam.
All payments must be made by Credit card, Western Union or bank transfer ( get more details at payment methods)
We accept full payment with VISA and MASTERCARD.
All Prices and fares are quoted in USD.

3. Alternatives

We will do everything reasonably possible to provide the Customer’s tour programs as planned, Company reserves the right to change itineraries, transport and/or accommodation when needed (weather condition, for example). Company will notify the Customer of the alterations as soon as possible.

4. Cancellations

Cancellation by the Company
If no deposit is paid, or the Tour is not paid in full by the due date, Company reserves the right to cancel Tour. If the Company, at the request of the Customer, agrees to delay cancellation of the Tour, the Company has the right to cancel the Tour if the Customer does not pay as agreed in further negotiations and the cancellation charges will apply and be payable by the Customer.
Cancellation by the Customer
If the Customer cancels the Tour reservation, the effective date of cancellation will be the date the Company receives written notification thereof. Customer cancellation charges are listed below.
If the Customer cancels the tour more than 30 days prior to the start date, 50% of the deposit is forfeited.
If the Customer cancels the tour less than 30 days to 14 days prior of the start date 100% of the deposit is forfeited.
Cancellation received from 4 days to 14 days prior arrival date: 50% of total package tour charged
Cancellation received less than 72 hours prior arrival date or No show: full charge the total package rate
Note: Since some suppliers (hotels, cruise companies, etc) have cancellation policies that differ from those of the Company, the cancellation charge may, at the Company’s discretion, be adjusted accordingly.
C. Refund for Unused Services
No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services included in the Tour price but not utilized by the Tour member.

5. Force Majeure

If, as the consequence of a “Force Majeure” the Company is obliged to curtail, alter, extend or cancel the Tour, the Customer is not at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

6. Customer Obligations

The Customer is responsible for checking their travel documentation to ensure that the dates are correct and notify the Company immediately of any errors or omissions.
It is the Customer’s responsibility to ensure that their personal travel documents, e.g. passports and visas, are in order,
If the Customer does not arrive for the Tour on the agreed date without notifying the Company, the Company is entitled to treat the Tour as having been cancelled by the Customer and all conditions for Customer cancellations will apply.
The Customer agrees to abide by the instructions given by the Company staff and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with said instructions.
The Customer agrees to conduct himself in an appropriate manner so as to not to cause disturbance or offence to other members of the tour, Company staff, or Company associates.
The Customer agrees to not damage accommodation used during the Tour. Should such damage occur, the Customer agrees to pay the owner of the accommodation the price for replacing the damaged property with the same, or repairing it to its original condition as of the time the Customer damaged it.

7. Comments, claims, suggestions

While on tour please communicate your wishes and/or difficulties to our staff . Our guides are very often the only ones who can really help you.
Please do not wait the end of the tour to make your comments or suggestions, or talk about what you feel, need or wish. No claims will be accepted if not mentioned to the guides.
The Customer may also email the Company Director at any time: info@goodmorningvietnam.com.vn

8. Liability and Insurance
Liability

The Company is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disasters, political action and unrest must be borne by the Customer.
The Company is not liable for any damages incurred by the Customer through failure to abide by the Contractor improperly implement the Contract if:
The failure that occurs is directly attributable to the Customer; or
The failure is attributable to a third party unconnected with provision of the contracted services and/or is unforeseeable and/or unavoidable; or
The failure is due to a Force Major

Insurance

The Customer is required to have the necessary travel insurance and is responsible for reading the insurance policy prior to traveling to ensure the insurance provides them with the appropriate level of coverage.

9. Inclusions

Goodmorningvietnam clearly specifies what is included and not included in the tours. Please make sure you are perfectly aware of this before booking a tour.
Goodmorningvietnam reserves the right to modify booking procedures, terms and conditions and or/program prices at any time without notice.

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