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FAQ for goodmorningvietnam

09/04/2019 04:20:PM

Why choose the name Goodmorningvietnam for my travel company ?   
I have been working in tourism for 7 years , every morning when I meet my clients I often say Goodmorning to them and I get the samething from them. This is common saying of everybody, for us Goodmorning is the time to start a new day to get more experience.
Why I choose Goodmorningvietnam to arrange my trip in Vietnam?
Goodmorningvietnam . We provide all the services for each holiday by hand picking the best guides, hotels, vehicles available. Our sales staff are there to ensure that you book the right holiday that is tailored to your needs and they love nothing more than to recommend places based on past experience. All our guides are first aid trained and have plenty of experience and a wealth of information about the country. They are passionate about their job, Our clients are highly satisfied with their holiday and keep coming back for more!

Can I tailor – made tour for myself?
Yes, you can
Our website has  a wide range of tours with many travel style , but its just for reference
We have form on website for you so you can tailor made your trip and send it to us, our local travel expert will contact to you within 24 hours

How do I book and pay my tour?                                                                                        
We have put together a few sample itineraries to get your taste buds going but as they are just suggestions its best to email us directly with your requirements so we can help you to get the perfect tailor made tour. Once you have agreed on an itinerary we will ask for a 20% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you.
We use Online payment via ONEPAY
Customer deposit of  20 % of the total cost of the Tour and related services is required upon booking confirmation.
Full Payment
Full payment for the Tour must be received no later than five (5 ) days before  the Customer’s arrival in Vietnam.
All payments must be made by  Credit card,  Western Union or  bank transfer ( get more details at payment methods)
We accept full payment with VISA and MASTERCARD.
All Prices and fares are quoted in USD.

Will you ever ask for more money than originally quoted?
All our quotations are in USD so we will take X amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD.
For tours and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control.
For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.
How will I receive my travel documents?
As soon as your booking is confirmed and full payment has been made we will email you a service voucher along with any hotel vouchers, tour schedule... Most airlines now issue electronic tickets which are convenient and for those who do not we can issue for free of charge in HCMC and Hanoi and for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.
What if need to cancel or change my itinerary?  
For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment.
 If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.    
Can I find cheaper prices if I wait and book directly when in country?
In Vietnam, there are a range of budget tour operators that compete with bargain bottom-dollar prices, so you can always find a better price for any of these tours. You pay for what you get.
We believe that it is important that you have a good experience as at the end of the day who wants to cut corners and risk ruining a once in a lifetime opportunity? We ensure that your holiday is carried out with minimum impact to the environment, we pay our guides well so that they enjoy their job, they all speak very good english and we ensure all our vehicles are of a good standard. We book restaurants that are of a high quality and take time to do routine hotel inspections. 
Please also bear in mind that Vietnam is a popular place for tourists and many hotels, flights etc get booked up months in advance, so to avoid disappointment and the chance of spending your holiday tying to book your holiday, we recommend booking as much in advance as possible, then you can sit back and relax.
What if I have special needs for the tour?                                                                      
If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.
What happens if something goes wrong? Who I can contact and support me?
We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurring you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.
All our guides are first aid trained and if there is a medical problem we will help to get you the assistance you need . We ensure that we have your emergency contact information for someone at home so they can be contacted if necessary.
There is also a western customer service manager should require their services.
For any more questions please email info@goodmorningvietnam.com.vn  and someone will get back to you shortly.

Quick Inquiry


All tours are customized and operated by Goodmorningvietnam
We offer 24/7 Customer support


Tell us your schedule, interests and budget then we propose a program
Tailor-made itineraries designed just for you


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